Customer Satisfaction Survey

Please take a moment to let us know how we're doing. We value your feedback, and we strive to continually improve our company based on the needs of our customers. Your answers to the survey will remain confidential and will be reviewed by a real person, not a machine. Thanks for your time and attention!

Quotations & Pricing:
Which types of products have you ordered and/or had quoted by Martech Medical?
Check all that apply: Quoted Ordered
Custom Product
Custom Catalog Product
Standard Catalog Product
Project Currently in R&D with Martech

Have you ever requested a quotation from Martech Medical?

Yes
No

I received my quote:
1 Week after providing information
2 Weeks after providing information
3 Weeks or more after providing information

The Detail and Quality of the quotation was:
Very detailed with time lines and delivery clearly stated.
Timelines with delivery clearly stated, some details not addressed.
Not very detailed time lines and delivery not clearly stated.

In my experience, Martech Medical’s pricing is:
Very Competitive
Average
Over priced

Sales & Customer Service:
Has your interaction with your local sales representative met your needs?

Yes
No

I have found my local sales representative to be:
Very knowledgeable and communicates frequently regarding deliveries.
Somewhat knowledgeable and communicates frequently regarding deliveries.
Not very knowledgeable and I have to initiate contact.

I have found my Martech Medical product manager to be:
Very knowledgeable and communicates frequently regarding development progress.
Somewhat knowledgeable and communicates frequently regarding development progress.
Not very knowledgeable and I have to initiate contact.
N/A

I have found my Martech Medical Customer Service Representative to be:
Very knowledgeable and communicates frequently regarding delivery and status.
Somewhat knowledgeable and communicates frequently regarding delivery and status.
Not very knowledgeable and I have to initiate contact.

Product Development:
Have you every developed a new product or project with Martech Medical?

Yes
No

Please rate the following: Excellent Very Good Average Poor
Technical Proficiency
Communication
Project Management
Documentation
Cooperation

Overall Satisfaction:
Please rate your satisfaction with Martech Medical in the following areas:
Delivery:
Excellent
Better then most
One of our worst Vendors

Packaging & Documentation:
Excellent documentation, no errors
Very good, few errors
Poor, continuous errors

Please rate your overall satisfaction with Martech Medical as a vendor:

1-2: Poor experience, would never consider as a vendor.
3-4: Below average, last choice vendor.
5-6: Good, secondary vendor.
7-8: Very good, reliable primary and secondary vendor.
9-10: Excellent, highly reliable primary vendor.

Comments
Please include any additional insight about your experience with Martech.

Thank You!
Would you like a Martech representative to contact you regarding your comments?
Yes No

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